Privacy Policy
Privacy Policy
Last updated: 6 August 2026
This Privacy Policy explains how FiMiLocal Systems Limited (“FiMiLocal”, “we”, “us”) collects, uses, stores and protects personal information through this website and through our products FiMiHub, FiMiCash and FiMiRx. It is written to meet our obligations under the Jamaican Data Protection Act.
Information we collect
- Information you give us. Your name, telephone number, email address, parish or address, and where a product requires identity verification, a copy of a government-issued identification document and a photograph.
- Transaction information. Records of contributions, payments, payouts and related activity within our products, including proof-of-payment images you choose to upload.
- Technical information. Device type, operating system, app version, approximate location derived from your IP address, and diagnostic and crash data used to keep our services working.
- Communications. Messages you send us by email, telephone, WhatsApp or in-app support, and our replies.
How we use your information
- To create and administer your account and verify your identity.
- To operate the service you signed up for, including processing contributions, payouts and prescriptions as applicable.
- To send you service notifications about your account, your group or your order.
- To detect, investigate and prevent fraud, abuse and unauthorised access.
- To meet legal, regulatory, tax and record-keeping obligations in Jamaica.
- To improve our products through aggregated, non-identifying analysis.
Lawful basis
We process personal data where it is necessary to perform a contract with you, where we have a legal obligation, where we have a legitimate interest in operating and protecting our services, or where you have given consent. Where processing rests on consent, you may withdraw that consent at any time.
Sharing your information
We do not sell personal information. We share it only with: service providers who host, secure, message or process payments on our behalf and who are bound to protect it; regulators, tax authorities or law enforcement where we are required by law to do so; and professional advisers under a duty of confidentiality. Where a provider is located outside Jamaica, we take reasonable steps to ensure your information continues to be protected to an equivalent standard.
Messaging
Where you provide a mobile number, we may contact you by SMS or WhatsApp for account verification, security codes and service notifications relating to your account. You may opt out of non-essential messages at any time by replying STOP or by contacting us. Security and verification messages are essential to operating your account and cannot be disabled while the account is open.
Retention
We keep personal information only for as long as your account is active and thereafter for as long as required to meet legal, accounting, tax and dispute-resolution obligations. Verification documents are retained for the period required by applicable law and then deleted.
Security
Personal data is stored on access-controlled, encrypted infrastructure. Access is restricted to authorised personnel who need it to do their job. Transmission between your device and our servers is encrypted in transit. No system is perfectly secure, but we work continuously to protect your information and we will notify affected users and the relevant authority of any breach that is likely to cause harm.
Your rights
- Ask for a copy of the personal information we hold about you.
- Ask us to correct information that is wrong or incomplete.
- Ask us to delete your information, where we are not required to keep it.
- Object to, or ask us to restrict, certain processing.
- Withdraw consent where processing is based on consent.
- Complain to the Office of the Information Commissioner of Jamaica.
To exercise any of these rights, write to info@fimilocal.com. We respond within thirty days.
Children
Our products are not directed at, and may not be used by, anyone under eighteen years of age. We do not knowingly collect information from children. If we learn that we have, we delete it.
Cookies
This website uses only the minimum cookies and local storage necessary to serve the page. We do not use advertising or cross-site tracking cookies on this site.
Changes
If we change this policy we will post the revised version here with a new “last updated” date, and where the change is significant we will notify account holders directly.
